Shipping & Returns

SHIPPING
We can send your order anywhere within Australia. All our items are carefully packed at our warehouse for safe delivery. We ship all products by Australia Post regular parcel mail unless otherwise stated. This usually takes between 2 to 5 working days depending on the delivery service in the destination area.

We normally ship our products within three business days unless requested otherwise. If for any reason we are unable to dispatch your order within three business days we will contact you and advise you of the expected dispatch date.

Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address.

ONCE YOUR ORDER HAS BEEN SHIPPED IT IS NOT POSSIBLE TO MODIFY OR CANCEL AN ORDER.

RETURNS POLICY
If an order has been dispatched and is not received or if an item is received and it is damaged, a return claim MUST be filed with within 7 days from date of despatch of goods or 2 days from date of delivery confirmation (which ever is later).

Email details of your claim to  shop@krystalz.com.au
The following options may then be made available:

1. Replacement: If possible, a replacement will be sent, subject to availability.

2. Credit: If no replacement is available, a credit will be offered to the full amount of the purchase price.

3. Refund: If a refund is required, it will be provided according to the original payment (i.e. if payment was made on Credit Card, the Credit Card will be credited, the refund cannot be sent via a different method)

Returns are not accepted due to a change of mind, so please choose carefully.